TERMS

PRONOUNCED 'PRICKS'

PAYMENTS

PAYMENTS FOR PRODUCTS PURCHASED ON PRIXWORKSHOP.COM ARE ACCEPTED THROUGH PAYPAL. 

ALL PRICES ARE IN USD. 

PLEASE NOTE THE TERMS & CONDITIONS FOR THE PAYMENT GATEWAY CHOSEN FOR THE TRANSACTION AS THEY ARE RESPONSIBLE FOR THE TRANSACTIONS MADE.

SHIPPING

WE ARE BASED IN AND SHIP FROM HONG KONG

PLEASE ALLOW BETWEEN 1-3 BUSINESS DAYS FOR ORDER PROCESSING. ONCE YOUR ORDER HAS BEEN PROCESSED ITEM(S) WILL BE SHIPPED WITHIN 48 HOURS. ORDERS ARE NOT SHIPPED OR DELIVERED ON WEEKENDS OR LOCAL PUBLIC HOLIDAYS. ORDERS ARE SHIPPED VIA FEDEX OR LOCAL POST. WE OFFER GLOBAL SHIPPING TO ALL DESTINATIONS.

PLEASE NOTE THAT WE CANNOT SHIP TO P.O. BOXES OR MILITARY ADDRESSES (APO/FPO/DPO). PLEASE PROVIDE A VALID PHYSICAL ADDRESS TO AVOID DELAYS OR CANCELLATION.

FOR TRACKING NUMBERS BEGINNING WITH "DEL," FIND TRACKING DETAILS VIA https://portal.v-logic.net/TLMS/en-US/HBX/Track

PRE-ORDER TERMS

PLEASE NOTE THAT IN-STOCK ITEMS ORDERED WITH PRE-ORDER ITEMS ARE SUBJECT TO STOCK AVAILABILITY AND WILL SHIP WHEN THE PRE-ORDER ITEM IS AVAILABLE. 

PRE-ORDER SHIPPING DATES MAY VARY SUBJECT TO DELAYS.

LOCAL TAXES

PLEASE NOTE THAT LOCAL CHARGES (SALES TAX, CUSTOMS DUTY) MAY OCCUR, DEPENDING ON YOUR REGION AND LOCAL CUSTOMS DUTIES. THESE CHARGES ARE AT THE CUSTOMERS OWN EXPENSE. 

U.S. IMPORT DUTIES & TARIFFS

PLEASE NOTE THAT ADDITIONAL IMPORT CHARGES MAY APPLY TO POSTAL SHIPMENTS TO THE U.S PER RECENT REGULATORY CHANGES.

FOR PACKAGES VALUED AT $800 OR LESS, THERE WILL BE A 54% TARIFF OR A FLAT FEE OF $100, WHICHEVER IS HIGHER.

FOR PACKAGES VALUED ABOVE $800, THERE WILL BE A 30% TARIFF.

WHERE POSSIBLE, THESE CHARGES ARE CALCULATED AND COLLECTED AT CHECKOUT VIA SHOPIFY. ANY DUTIES OR TAXES NOT INCLUDED AT CHECKOUT REMAIN THE CUSTOMER’S RESPONSIBILITY.

WE ARE MONITORING THE SITUATION CLOSELY AND WILL UPDATE OUR POLICIES AS NEEDED TO ENSURE COMPLIANCE AND REDUCE DISRUPTION.

SERVICE DELAYS 

PRIX IS NOT RESPONSIBLE FOR UNEXPECTED SHIPPING DELAYS CAUSED BY EXTERNAL CIRCUMSTANCES WHICH MAY DELAY THE DELIVERY OF YOUR ORDER (CLEARANCE DELAYS, CUSTOMS AND TAX ETC). 

PRIX IS NOT RESPONSIBLE FOR LOST, STOLEN OR MISSING PACKAGES- PLEASE CONTACT FEDEX OR LOCAL POST WITH YOUR TRACKING/WAYBILL NUMBER FOR THESE ENQUIRIES.

EXCHANGES

NOTE THAT SIZE AND COLOUR OPTIONS CANNOT BE CHANGED ONCE YOUR ORDER HAS BEEN CONFIRMED. PLEASE READ OUR SIZING GUIDE CAREFULLY BEFORE PURCHASING.

Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors.

ORDER CANCELLATIONS

PLEASE NOTE THAT ORDERS CAN ONLY BE CANCELLED WITH NOTIFICATION VIA EMAIL TO US AT HELLO@PRIXWORKSHOP.COM WITHIN 24HRS OF ORDER PLACEMENT. IF YOUR ORDER HAS BEEN FULFILLED AND SHIPPED OUT, YOUR ORDER CANNOT BE CANCELED. 

RETURNS

PLEASE READ ITEM DESCRIPTIONS AND SIZING GUIDE CAREFULLY AS WE DO NOT ACCEPT RETURNS. FOR SPECIAL ENQUIRIES, EMAIL US AT HELLO@PRIXWORKSHOP.COM

PRE-ORDERS ARE NON-REFUNDABLE.

IF YOUR ITEMS ARRIVE DAMAGED OR DEFECTIVE, PLEASE EMAIL HELLO@PRIXWORKSHOP.COM WITHIN 30 DAYS OF DELIVERY WITH CLEAR PHOTO PROOF. ITEMS MUST BE UNWORN, IN ORIGINAL CONDITION, AND HAVE TAGS ATTACHED.

PRESS ENQUIRIES

ESTHER@PRIXWORKSHOP.COM